FAQ
FAQ – Breath of Fire
Welcome to our FAQ. We are a small, family-run brand and we take time to answer personally, not automatically. Every piece you buy from Breath of Fire is born from love for yoga, beauty, and nature. Here are answers to the questions we hear most often.
1. Do I need an account to place an order?
No account is required — you only need your email to order.
If you register, you’ll enjoy some gentle extras: a faster checkout, saved wishlists, and easy access to your order history or return request. It’s a way of staying closer to us.
2. I forgot my password — what should I do?
No stress. Simply visit My Account, click Reset Password, and you’ll receive a link to set a new one.
3. How can I receive Breath of Fire news?
At the bottom of every page, you’ll find a place to sign up for our newsletter. We send only what we would like to receive ourselves:
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new collections and timeless pieces,
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invitations to yoga & sound events,
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mindful living tips,
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exclusive offers for our community.
4. How do I place an order?
It’s simple and mindful:
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Browse our collections in the menu or search for your favourite style.
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Choose your colour and size, then click Add to Cart.
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When you’re ready, go to your cart and checkout.
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Enter your shipping details and payment method.
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Confirm your order — and we’ll take care of the rest.
Each order is carefully prepared in our European atelier and shipped within two working days.
5. Can I order by phone?
Yes. If you ever prefer a voice to a screen, our team I'm happy to help you place an order by phone: +41 76 303 64 18. Telephone charges may apply depending on the country you are calling from. Our number does not incur any additional charges, but we cannot predict international call charges depending on your telephone plan.
6. Where can I find size and fit advice?
On each product page, you’ll find a size guide, and we also have a complete Size Guide.
Our clothes are designed by yoginis, with freedom of movement and elegance in mind. If you’re unsure, write to us — a real person will guide you to your best fit.
7. Can I cancel or change my order?
We prepare orders quickly. If you need to cancel or change something, please contact us immediately. Once an item is packed, changes are no longer possible.
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To cancel: write to us as soon as possible or give us a phone call
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To add an item: please write as fast as possible, we will try our best. In case we can't, please place a new order.
Full details: Returns & Refunds Policy.
8. Will my size or colour be back in stock?
Most of our designs are evergreen, meaning we restock them regularly. If your size or colour is sold out, send us an email — we’ll inform you as soon as it’s available again.
9. Which payment methods do you accept?
We accept:
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Visa & Mastercard
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PayPal
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Bank transfer (orders ship once the payment is received) for this option, please contact us
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10. How much is shipping?
Shipping costs depend on the size, weight, and destination of your order. The exact cost will appear at checkout before you confirm.
We avoid hidden fees — transparency is part of our values.
11. When will I receive my order?
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Orders are usually shipped within 2-3 working days.
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Delivery takes 2–7 days, depending on your location.
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You’ll receive a tracking link once your package is on its way.
12. What is your returns policy?
You can return items within 15 days. They must be unworn, unwashed, and in original condition.
If you’d like an exchange, please return the item and write us an email so that we can place for you the new order.
Full details: Return Policy.
13. How can I determine my clothing size?
Take a few body measurements with a soft tape:
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Bust → fullest part of your chest
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Waist → narrowest point
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Hips → widest part
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Inseam → crotch to ankle
Our clothes are designed for yoga, meditation, and daily life — meaning they follow the body differently than conventional fashion. Consider your height and weight too. And if you need help, we’re only an email away.
14. Where are your clothes made?
Our collections are designed in Switzerland and produced in a small workshop in Portugal, with whom we’ve worked since 2009. During the organic cotton shortage, we also have worked on our Evolve collection with a trusted partner in Turkey.
We visit our partners regularly, know the people who sew our garments, and keep the chain ethical, transparent, and local.
15. How should I care for my clothes?
To make your clothing last longer:
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wash cold or at max 30°C,
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avoid tumble drying,
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use gentle, eco-friendly detergent,
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wash with similar colours.
Breath of Fire pieces are designed to stay with you for years — mindful care is part of sustainable fashion.
16. Do you ship worldwide?
Yes, we ship across Europe and internationally. Shipping times and costs vary depending on your location, and all details appear at checkout.
17. Do you offer gift cards?
Yes — a Breath of Fire gift card is a beautiful way to share yoga and mindful fashion with someone you love.
18. What makes Breath of Fire different?
We are not fast fashion. We are not a big brand. You are not a number to us!
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We are a family, not an industry.
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We design from yoga practice, not trends.
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We produce in small runs, in Europe, with respect for people and nature.
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We see clothing as a frequency — something you carry in your daily life, close to your skin.
When you wear Breath of Fire, you’re wearing more than fabric. You’re wearing a mindful choice.
Still have questions? Write to us — we’ll answer personally, with the same care we put into sewing every garment.
